Returns & Exchanges
At Cloud Nine, we want you to glow with confidence; if you are not completely satisfied with your purchase, we offer a 30-day window for returns on all eligible beauty products. Please ensure items are in their original packaging to qualify for a full refund or store credit.
Initiate Your Request
Visit our online portal and enter your order number and zip code to select the items you wish to return or exchange.
Prepare the Package
Carefully pack your items in the original shipping box, ensuring all lids are tightly sealed to prevent leakage during transit.
Attach the Label
Download and print your prepaid shipping label from your email and securely affix it to the outside of your package.
Drop Off and Track
Hand your package to your local postal carrier or drop it at a designated shipping point; we will notify you once your refund has been processed.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing