Frequently Asked Questions
Everything you need to know about your journey to glowing skin.
Are Cloud Nine products suitable for sensitive skin?
Yes, our entire range is formulated with dermatologically tested, hypoallergenic ingredients designed to be gentle yet effective for all skin types, including sensitive skin.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return the product for a full refund, even if it has been opened.
Are your products cruelty-free and vegan?
Absolutely. Cloud Nine is committed to ethical beauty; we never test on animals, and all our products are 100% vegan and free from animal-derived ingredients.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans via Afterpay.